You may return most new, unopened, un-installed items within 30 days of delivery for a full refund. Ammunition is non-refundable. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the return is due to shipping damage, your claim is against the carrier; and, you must contact that carrier.
If you need to return an item, please contact Customer Service at Vulcan Ballistic Products (864) 991-9847. Please have your order number available when you call. You will be issued a RMA number. ALL returns must be accompanied with a RMA number for timely processing.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We reserve our commerce to shipping only in North America (Canada, the U.S.A., and Mexico). Note that there are some state restrictions on ammunition, and some products cannot be shipped to every state.
When you place an order for ammunition, we will charge a flat rate for each case of ammunition. We usually ship ammunition by way of United Parcel Service ground service. Tracking numbers can be provided upon request.
When you place orders for Bullpup Unlimited or QuickLoad products, we usually ship by United States Postal Service Two-Day Priority. Tracking numbers are available upon request.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.